About
How we work
If you are comparing agencies and cannot tell them apart, this is the page that helps. What we actually do, what it costs, and what happens when something goes wrong at eleven at night.
What does it cost to work with a travel advisor?
There is no cost to ask. You tell us about the trip, we come back with real options and real prices, and you decide from there. Our planning runs the same six steps whether it is a long weekend or a once in a lifetime journey, and we stay reachable while you travel.
Our process
Six steps, start to finish
The same care whether it is a long weekend or a once in a lifetime journey.
We listen first
A conversation about your travelers, your budget and the version of this trip you keep picturing.
We shape the options
Two or three real recommendations matched to your family, with honest pricing, timing and trade-offs explained in plain language.
We book and protect
Deposits, documentation, seat assignments and travel protection handled in the right order.
We prepare you
A clear itinerary, a daily rhythm and everything you need in one place before you leave.
We walk you through it
A final conversation before you go, so everyone knows how the first day begins.
We stay with you
Your advisor is reachable the whole time. If a flight drops or a detail is wrong, you call one person and we handle it.
Included
What comes with every booking
The care that arrives with every trip we handle, whatever the size.
One advisor, yours from the first conversation to the day you get home. Not a queue, and not a different person each time you call.
- A consultation to understand how your family actually travels
- A proposal built for you rather than pulled off a shelf
- Every booking handled, with a private login where you can see all of it
- A detailed itinerary
- A departure consultation before you leave
- Price monitoring after you have paid, in case a promotion applies to your dates
- Deadline reminders so nothing lapses
- Support while you are traveling, from your advisor
- Supplier relationships that unlock perks and access you cannot book yourself
Planning fees
What planning costs
Clear numbers, explained before you commit to anything.
Some of our advisors charge a planning fee and some do not. Your advisor will tell you theirs before you commit to anything.
Transfer your booking
Already booked it yourself
Bring an existing reservation to us and let our team carry it from here.
If you booked directly and are not sure what comes next, we can usually take it over. Most suppliers allow a booking to transfer to us within a window after you book, and your reservation stays exactly as it is. You keep the trip, you gain everything above.
If the transfer window has passed, we can still plan it for you. Ask your advisor about a planning fee for that.
Price match
We can price match
The better rate, with the better experience.
If you find the same trip for less, tell us. We can often match it, and you still get everything above.
Let's plan it
Tell us who is traveling and where your mind keeps wandering. We will come back with real options and real prices.